Accessibility

Wheelchair Access

If you require a wheelchair, this can be provided by Theatre at The Mill. It is advisable to book this in advance. It can also be used on the night subject to availability.

The Theatre is fitted with evacuation chairs for use in an emergency evacuation and also has refuge areas to ensure the safety of visitors in the event of an emergency evacuation.

We have accessible toilets on all 3 floors and all are fitted with grab rails, sink lever operated taps, low level mirrors and pull cord alarms.

WHEELCHAIR SEATS AND CONCESSIONS

Theatre at The Mill has four wheelchair spaces available within the Auditorium. They are located on Level 0 in the Stalls, Seat EE 1 and EE 5, EE6 and EE10 If these four seats have already been booked by wheelchair users and subject to availability there are an additional two seats located on Level 1 in the 1st Gallery, QQ 19 and QQ 23.

It is recommended that these seats are booked well in advance at Box Office. Theatre at the Mill will not release wheelchair accessible seats to non wheelchair users while other seats remain available.

MOBILITY SCOOTERS

The theatre is unable to accept mobility scooters in the auditorium due to the need to evacuate the auditorium safely in an emergency. Should a guest need the use of their scooter to get to their seat a member of the Front of House will be available to help. The theatre has a wheelchair for use in these instances but scooters can be left in a safe place outside the auditorium.

Hearing Impaired

The Theatre provides an infra-red loop system for people with hearing impairments.

FOR AMPLIFICATION

If you require amplification we have the Sennheiser Infra red hearing System headset which customers can use. This is ideal for customers who may have difficulty hearing.

FOR HEARING AIDS

For customers who use a hearing aid, we have the Sennheiser Infra red hearing System loop system available. This is used by switching your hearing aid to the T position.
Both pieces of equipment are free to hire for the duration of the performance from box office.

Other facilities include:

  • Access for hearing dogs
  • Special signed/captioned performances (details are available in our events guide)
  • Use of audible and visible alarms during emergencies
  • Induction loop system fitted at the Box Office.

Call Box Office on 028 9034 0202 or email us prior to attending a show if you require any visual or hearing aids.

SIGNED, AUDIO SIGNED AND CAPTIONED PERFORMANCES

The Theatre has signed audio and captioned performances available for certain performances, please contact the box office for further information or consult Cultural Life.

LET US HELP YOU – ’Centre Stage’

Theatre at The Mill has developed a priority registration service called ’Centre Stage’ for all guests who require essential assistance in order to access our theatres. Find out more…

Visually Impaired

We also offer a range of facilities for those with vision impairments.

  • These include:
  • Access for guide dogs
  • Voice indication in lift
  • Braille signs
  • Audio described performances (details are available in our events guide)
  • Events guide is available free of charge on audio tape, CD or Braille.

Call Box Office on 028 9034 0202 prior to attending a show if you require any visual or hearing aids.

SIGNED, AUDIO AND CAPTIONED PERFORMANCES

The Theatre has signed audio and captioned performances available for certain performances, please contact the box office for further information or check our publication Cultural Life.

Companion Seats

If you have a disability which requires you to be accompanied, your companion may attend free of charge/at a discounted rate (subject to concessionary rates agreed with promoter).

Patrons must register with our box office in advance and join up to Centrestage or fill out the access form below to receive assistance companion seats.

 

Babes in Arms

Children aged 18 months and under may attend family shows and pantomimes for FREE if seated in their parent or carer’s arms. Please note under 3s will not be admitted to the venues unless the show is tailored for that age range.

Tickets can be booked and paid for on the phone but they should be collected in person from box office.

Call box office on 028 9034 0202.

Parking

The theatre has its own FREE car park and has accessible places available close to the main theatre entrance doors. There are a total of 9 accessible car parking spaces available.

The theatre also has an accessible path suitable for wheelchairs and mobility scooters that leads from the main car park area.

Centre Stage

Theatre at The Mill and The Courtyard Theatre have developed a priority registration service called ‘Centre Stage’ for all guests who require essential assistance in order to access our theatres.

Why Join Centre Stage?

Centre Stage has been developed to ensure that the theatres are able to meet any specific requirements guests may have and to ensure their visit is as enjoyable as possible. Centre Stage may provide guests with:

  • A free ticket for the person providing the essential assistance
  • A concessionary ticket
  • Preference to an area of seating to accommodate mobility access
  • Advanced information in a format suitable to your requirements about performances and benefits that may be of interest to you

To take advantage of Centre Stage you should complete the online Access Form below:

eg. I have vertigo, I need to borrow a wheelchair etc.