Terms and Conditions

All Tickets are sold subject to availability and to these terms and conditions. These terms and conditions should be read prior to purchase as purchasing a Ticket constitutes acceptance of these terms and conditions.

Booking Fees

A per-ticket booking fee of £1.50 will apply to all bookings made in person, via the website, or over the telephone.


Customers can exchange their tickets for another performance of the same production, subject to availability and on condition that the request is made at least 48 hours before the performance. There will be a £1.50 admin fee for this service.


Refunds are only available for cancelled performances, where customers will receive a refund of the face value of the tickets and any associated booking fees paid. Refunds are not available in any other circumstance.

Free Events

A per-ticket booking fee of £2.50 will apply to all free event tickets. £0.50 of this will be donated to the Mayor’s chosen charity and £2.00 will be retained by ANBC

House Rules

  • The Management reserve the right to refuse admission to the theatre and request any ticket holder to leave the premises and take any appropriate action to enforce this right.
  • Every member of the audience must have a ticket.
  • Please arrive on time, latecomers will be asked to wait until a suitable break in the performance before being admitted into the auditorium.
  • All mobile phones and pagers must be switched off
  • Parents are reminded that some performances are not suitable for young children.
  • The Theatre at the Mill is a strictly no smoking building.
  • The use of cameras, video and tape recording equipment are not permitted in the Theatre at the Mill without prior permission from management.
  • Reselling a ticket for profit or commercial gain makes it void and the ticket holder may be refused entry.
  • Tickets can only be resold on auction websites for the face value of the ticket.
  • Ticket holders consent to the recording and filming of themselves as audience members.
  • If you encounter any problems at a show please let one of our House Managers know immediately and they will endeavour to rectify the problem.